Terms of service

OVERVIEW

Welcome to Tineco New Zealand (Tineco NZ) The terms “we,” “us,” and “our” refer to Tineco NZ. Tineco NZ operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Tineco NZ is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when using the Services, including warranty disclaimers and liability limitations.

By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, do not access or use the Services.

 

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm you are at least the age of majority in your jurisdiction and authorize any minors in your care to use the Services under your supervision.

To use the Services, you may need to provide accurate and up-to-date personal information, including shipping and billing details. You are solely responsible for maintaining the confidentiality of your account information.

 

SECTION 2 – OUR PRODUCTS

We strive to display products as accurately as possible, but colours or appearances may differ based on screen/device settings.

Descriptions, availability, and prices are subject to change without notice. We may limit or discontinue products at our sole discretion.

 

SECTION 3 – ORDERS

Placing an order is an offer to buy. Tineco NZ reserves the right to accept or reject any order. Orders are confirmed once payment is processed and accepted.

All purchases are subject to our [Refund Policy LINK], and must be for personal or household use only—not for resale or export.

 

SECTION 4 – PRICES AND BILLING

Prices may change without notice. Charges will be based on the price at checkout. Taxes, shipping, customs, and import duties are not always included.

You agree to provide accurate billing details and authorize charges for any purchases you make.

 

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not responsible for shipping delays, customs clearance times, or other disruptions once a product is with the carrier. Title and risk transfer to you upon dispatch.

 

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, logos, graphics, text, and content on the Services are the property of Tineco NZ or its licensors and are protected by intellectual property laws. You may not use or reproduce them without prior written permission.

 

SECTION 7 – OPTIONAL TOOLS

You may be given access to third-party tools through the Services, provided “as is.” We do not monitor or control these tools and are not responsible for issues arising from their use.

 

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites. Tineco NZ is not responsible for the content, accuracy, or policies of these sites. Your interaction with third-party content is at your own risk.

 

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Tineco NZ is hosted by Shopify. All sales are directly between you and Tineco NZ. Shopify is not responsible for any issues related to your purchases, and you release Shopify from any claims related to your use of the Services.

 

SECTION 10 – PRIVACY POLICY

Personal information submitted through the Services is governed by both our Privacy Policy and Shopify’s Privacy Policy. By using our site, you consent to data processing and transmission outside New Zealand where necessary.

 

SECTION 11 – FEEDBACK

By submitting feedback or suggestions, you grant Tineco NZ a perpetual, royalty-free license to use it for any purpose. You represent that you own or have rights to any content you submit and that it does not violate any laws or rights.

 

SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct typographical errors, inaccuracies, or omissions in product descriptions, pricing, and availability at any time without prior notice.

 

SECTION 13 – PROHIBITED USES

You agree not to use the Services for any unlawful, abusive, or prohibited purposes. This includes, but is not limited to, transmitting malware, spamming, misrepresentation, or infringing on intellectual property rights.

 

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time, for any reason, without notice. The terms related to intellectual property, liability, indemnity, and others will survive termination.

 

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all content and products are provided “as is” and “as available.” We do not guarantee uninterrupted service or that the content is error-free. Use is at your own risk.

 

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Tineco NZ and its affiliates will not be liable for indirect or consequential damages arising from the use of the Services or products, including lost profits or data.

 

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Tineco NZ, Shopify, and their affiliates against claims, losses, or damages arising from your breach of these Terms or misuse of the Services.

 

SECTION 18 – SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remainder will remain in effect to the fullest extent permitted by law.

 

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any part of these Terms is not a waiver. These Terms, along with any referenced policies, represent the complete agreement between you and Tineco NZ.

 

SECTION 20 – ASSIGNMENT

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

 

SECTION 21 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of New Zealand. You consent to the jurisdiction of New Zealand courts.

 

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

 

SECTION 23 – CHANGES TO TERMS

We reserve the right to change these Terms at any time. Updates will be posted on this page, and your continued use of the Services means you accept the changes.

 

SECTION 24 – CONTACT INFORMATION

For questions regarding these Terms of Service, contact us at:

📧 contact@tinecostore.co.nz