Frequently Asked Questions
Orders & Purchases
1. How do I place an order on the Tineco website?
1. How do I place an order on the Tineco website?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your payment securely.
2. Can I cancel or change my order after it’s placed?
2. Can I cancel or change my order after it’s placed?
If your order hasn’t been shipped yet, please contact our customer support as soon as possible to request a cancellation or change.
3. What payment methods do you accept?
3. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options depending on your location.
4. How can I apply a discount code to my order?
4. How can I apply a discount code to my order?
You can enter your discount code at checkout in the “Promo Code” box. Make sure it’s valid and hasn’t expired.
Returns & Exchange
1. What is your return policy?
1. What is your return policy?
We offer a 30-day return policy for most items. Products must be unused and in their original packaging. Please review our full return policy for more details.
2. How do I initiate a return or exchange?
2. How do I initiate a return or exchange?
Contact our customer support with your order number and reason for return. We’ll guide you through the steps and provide a return label if eligible.
3. Are returns free?
3. Are returns free?
Return shipping fees may apply unless the product is defective or incorrect. Please check our return policy or contact support for clarification.
4. Can I exchange a product for a different model?
4. Can I exchange a product for a different model?
Yes, exchanges are possible within the return period. Reach out to us to check availability and arrange the exchange process.
Shipping & Tracking
1. How long does shipping take?
1. How long does shipping take?
Standard shipping usually takes 3–7 business days depending on your location. Delivery estimates will be provided at checkout.
2. Do you offer express shipping?
2. Do you offer express shipping?
Yes, express shipping options are available at checkout for an additional fee.
3. How can I track my order?
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can use this to monitor the delivery progress in real time.
4. Do you ship internationally?
4. Do you ship internationally?
We currently ship to selected countries. Please check our shipping policy or contact customer support to confirm if we deliver to your area.
