1. Nickname setting issue
Nickname should be 1-12 characters.
2. Password changing issue
Please enter the old password and change it accordingly, make sure that the password should be 6-20 characters.
3. Version issue
Please check if it is the latest version.
4. Mandatory version update
It is necessary to update the App to avoid security risk or other bugs. Otherwise, you can’t use the App.
5. Pasting password but still reminds password error
You may delete the last character as it could be a blank space.
Contact Tineco Support Team.
A complete description of your problem or questions (with related photo or video) will enable us to support you more efficiently and effectively.